Our Commitment to Bakers

At Emerilairfryer 360 Store, we understand that quality baking tools are essential for creating beautiful artisan bread. Just as you carefully proof your dough, we carefully handle your orders and returns to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

We take 1-2 business days to process your order before shipping. During peak seasons, processing may take slightly longer, but we’ll keep you informed every step of the way.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 days after shipping
  • Best for: When you need your baking tools promptly

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 days after shipping
  • Perfect for: Budget-conscious bakers planning ahead

Please Note: We ship worldwide, excluding some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We want you to be as confident in our tools as you are in your recipes. If any product doesn’t meet your expectations, we’re here to help.

Return & Exchange Guidelines

  • Timeframe: 15 days from the date you receive your order
  • Condition: Items must be in original, unused condition with all packaging and tags
  • Documentation: Proof of purchase (order number) required
  • Resalable Condition: All items must be in perfect condition for resale

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Used banneton proofing baskets and liners (due to potential flour and dough contamination)
  • Opened or used bread making ingredients
  • Personalized or custom-made items

How to Initiate a Return or Exchange

Step 1: Contact Our Baking Support Team

Email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Emerilairfryer 360 Store Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Product(s) to Return: [Product name(s)]
Reason for Return: [Please describe the issue]
Preferred Resolution: [Refund/Exchange for specific product]
I confirm that the item(s) are in original, unused condition with all packaging intact.

Thank you,
[Your Name]

Step 2: Wait for Authorization

Our baking-enthusiast support team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions specific to your return

Step 3: Ship Your Return

Package your items securely and ship to:

Emerilairfryer 360 Store
1169 Williams Avenue
New York, NY 10001
USA

Please include your return authorization number clearly on the package.

Refund Information

Processing Time

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • You will receive an email confirmation when your refund is processed

Refund Method

Refunds will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to appear in your account

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the product you wish to exchange for
  • We’ll ship your new item once we receive the return
  • Any price differences will be refunded or charged accordingly

Need Baking Support?

Our baking-enthusiast support team is here to help!

Email: [email protected]

Response Time: 1-2 business days

We’re committed to making your experience as smooth as perfectly proofed dough!

Last Updated: [Insert Date] – We reserve the right to update this policy to better serve our community of bakers.