Our Commitment to Your Satisfaction
At Emerilairfryer 360 Store, we’re as dedicated to your satisfaction as we are to perfecting our banneton baskets. We understand that quality tools are essential for creating beautiful artisan bread, and we stand behind every product we sell.
If your baking tools don’t meet your expectations, we’ll make it right with the same care and attention we put into selecting our products.
Return & Exchange Guidelines
Timeframe
We accept returns and exchanges within 15 days from the date you receive your order.
Condition Requirements
- Items must be in original, unused condition
- All original packaging and tags must be included
- Proof of purchase (order number) is required
- Items must be in resalable condition
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Used banneton proofing baskets and liners (due to potential flour and dough contamination)
- Opened or used bread making ingredients (if applicable)
- Personalized or custom-made items
How to Initiate a Return or Exchange
Step 1: Contact Our Baking Support Team
Email us at [email protected] with the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Emerilairfryer 360 Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Product(s) to Return: [Product name(s)]
Reason for Return: [Please describe the issue]
Preferred Resolution: [Refund/Exchange for specific product]
I confirm that the item(s) are in original, unused condition with all packaging intact.
Thank you,
[Your Name]
Step 2: Wait for Authorization
Our team will respond within 2 business days with:
- Return authorization number
- Shipping instructions and return address
- Any additional instructions specific to your return
Step 3: Ship Your Return
Package your items securely and ship to:
Emerilairfryer 360 Store
1169 Williams Avenue
New York, NY 10001
USA
Please include your return authorization number clearly on the package.
Refund Information
Processing Time
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- You will receive an email confirmation when your refund is processed
Refund Method
Refunds will be issued to your original payment method:
- Credit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your account
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.
Exchange Process
For exchanges:
- Follow the same return process above
- Clearly indicate the product you wish to exchange for
- We’ll ship your new item once we receive the return
- Any price differences will be refunded or charged accordingly
Need Help?
Our baking-enthusiast support team is here to help! Contact us at:
Email: [email protected]
Response Time: 1-2 business days
We’re committed to making your return experience as smooth as perfectly proofed dough!
Last Updated: [Insert Date] – We reserve the right to update this policy to better serve our community of bakers.