Welcome to Emerilairfryer 360 Store’s FAQ section! As fellow baking enthusiasts, we understand you might have questions about our professional baking tools and services. Below, we’ve compiled answers to the most common queries to help you have the best possible baking experience with us.

Product Information

What types of baking tools do you specialize in?
We focus on professional-grade baking equipment specifically designed for artisan bread making. Our core products include:
  • Banneton Proofing Basket Liners
  • Banneton Proofing Baskets With Liner
  • Bread Making Accessories
  • Bread Pans
All our tools are selected to help you achieve bakery-perfect results at home.
Are your banneton baskets suitable for beginner bakers?
Absolutely! Our products are designed for bakers of all skill levels. Whether you’re just starting your bread-making journey or are an experienced artisan baker, our tools will help you create beautiful, professional-quality bread with consistent results.

Ordering & Payment

What payment methods do you accept?
We accept the following secure payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely to protect your information.
Do you ship internationally?
Yes! We serve bakers globally, though we’re unable to deliver to select remote areas in Asia and some other regions. During checkout, our system will automatically verify if we can ship to your location.
Can I modify or cancel my order after placing it?
Orders are processed quickly to get your baking tools to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

Shipping & Delivery

How long will it take to receive my order?
Our delivery process is designed with care, just like your baking:
  • Order Processing: 1-2 business days
  • Standard Shipping: 10-15 days after shipping (via DHL or FedEx)
  • Free Shipping: 15-25 days after shipping (via EMS for orders over $50)
Please note these are estimates and may vary based on location and customs procedures.
What are your shipping options and costs?
We offer two reliable shipping methods:
  • Standard Shipping: $12.95 via DHL or FedEx
  • Free Shipping: Available for orders over $50 via EMS
Both options ensure your professional baking tools arrive safely at your doorstep.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey from our New York headquarters to your kitchen in real-time.

Returns & Support

What is your return policy?
Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return it within 15 days of receipt. Please contact our support team at [email protected] to initiate the return process.
What if my items arrive damaged?
We take great care in packaging your baking tools to ensure they arrive in perfect condition. However, if your items are damaged during transit, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll quickly resolve the issue and send replacement items.
How can I contact customer support?
Our expert support team – comprised of fellow bakers who understand your needs – is here to help. Email us at [email protected] for assistance with any questions or concerns about delivery, products, or your baking journey with us.

Emerilairfryer 360 Store
1169 Williams Avenue, New York, US 10001
Email: [email protected]
Serving Bakers Globally

We’re more than just a retailer – we’re your partner in baking excellence. Thank you for trusting us to equip your kitchen, and we can’t wait to see the beautiful bread you’ll create!